What is the Jucebox Cancellation Policy?
How do I cancel my Services?
Do I have to give a Cancellation notice?
Please see the below Cancellation Policy. This can also be found within your Signed Service Agreement. This policy applies to all Clients wanting to end their services with Jucebox.
Jucebox Cancellation Policy:
a.) If the Client wishes to cancel the Subscription, Client may do so exclusively by informing the Company with a written notice (the “Cancellation Notice”), a minimum of 30 days prior to that date the Client is requesting to cancel the Services. For example, if the client wishes to cancel Services on July 1, the Client must provide a Cancellation Notice no later than June 1, 30 days prior to July 1. Cancellation of services will result in the immediate release of the Client's targeting territory following the current billing cycle. As a result, any change in decision following the Client's Cancellation Notice may result in the inability for the Client to continue or resume services in their current territory.
b.) THE CLIENT ACKNOWLEDGES THAT CLIENT MAY NOT CANCEL SERVICES DURING THE MANDATORY SERVICE TERM UNLESS CLIENT PAYS THE FULL AMOUNT FOR PAYMENTS AS SET FORTH IN THE MANDATORY SERVICE TERM PAYMENT SCHEDULE SUMMARY SET FORTH IN THE SUMMARY OF SERVICES AND PAYMENTS. THE CLIENT ALSO UNDERSTANDS THAT FAILURE TO PAY THE FULL AMOUNT FOR THE AGREED UPON MANDATORY SERVICE TERM MAY RESULT IN THE REPORTING OF THE DEBT TO A CREDIT REPORTING AGENCY AND/OR TRANSFER OF THE ACCOUNT TO A COLLECTIONS AGENCY UNTIL THE BALANCE HAS BEEN PAID.
c.) THE CLIENT ACKNOWLEDGES THAT FAILURE TO PROVIDE A 30-DAY WRITTEN CANCELLATION NOTICE WILL RESULT IN CONTINUATION OF BILLING AND THE SUBSCRIPTION IN ACCORDANCE WITH THIS AGREEMENT.
d.) If agreed upon by both parties, any changes made to the Payment Method, fees paid, payment schedule, or similar will take effect 30 days after written notice was sent and marked as received as confirmed by the Company. Confirmation of receipt of such notice shall be provided by the Company in writing, to the Client. The cancellation will take effect the day after the last day of the current subscription period. The Company does not provide refunds or credits for any partial subscription periods.
e.) Effects of Cancellation. (i) Delivery of the Agent Shift Program with Marketing Service will end. Access to all Jucebox platforms, including but not limited to, the CRM, the JB Planner Workspace, including access to all retirement forecast and presentation tools and templates, and Training Portal will be revoked and no additional Leads will be generated; (ii) Company may delete information and data stored in or as a part of Client account(s); and (iii) upon request, at the sole discretion of the Company, the Client may receive an unformatted data file including the basic contact information of the Leads generated prior to a Client request to cancel and the subsequent written notice was given.
f.) Cancellation of Subscription. Unless otherwise specified in this Agreement, Client shall continue to have access to Services through the end of the Client’s current prepaid monthly subscription cycle. If Client cancels the Subscription or it is terminated for any reason, Client shall lose access to all Services, platforms, content, or features available through the Subscription and the Services thereof.